Once an order is placed, your item will be shipped within 7-10 business days from purchase unless the item is a pre-order as stated in the item. It will then be shipped on the date the item states in the description. 

Refund policy, 

refunds will only be provided if the item arrives damaged or if the wrong item was sent. We will send you a return box for the wrong item if that is the case and send the correct one out. Please read item description as some items cannot be refunded as they are custom made to the size you ordered.

with any questions please contact the email address [email protected]